Refund and Returns Policy
At Getnevis, customer satisfaction is our top priority. We strive to provide high-quality sleep-enhancing night lights designed to create a restful and relaxing environment. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.
Return Eligibility
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- Items must be returned within 30 days of the delivery date.
- Products must be in unused, original condition, including all accessories and packaging.
- Proof of purchase (receipt or order confirmation) is required for all returns.
Non-Returnable Items
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- Used or damaged products not caused by shipping issues.
- Items marked as final sale or purchased with deep discounts.
- Personalized or customized items.
Return Process
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- Initiate a Return: Contact us at connect@getnevis.com with your order number and reason for return.
- Receive Return Instructions: We will provide you with a return shipping address and guidelines.
- Ship the Item: Customers are responsible for return shipping costs unless the return is due to defective or incorrect items.
- Inspection & Refund: Once we receive the returned product, we will inspect it and process your refund within 5-7 business days.
Refund Policy
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- Refunds are issued to the original payment method used during purchase.
- Shipping fees are non-refundable, except in cases where an error was made on our end (e.g., wrong item received, damaged product).
- If your refund is delayed, please check with your bank or payment provider before contacting us.
Exchanges
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- We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us within 48 hours of receiving your product.
Contact Information
If you have any questions regarding our Refund and Returns Policy, feel free to reach out:
📍 Address: 610 Morton St, Monte Vista, CO 81144, USA
📞 Phone: (920) 496-0693
📧 Email: connect@getnevis.com
We appreciate your trust in Getnevis and are committed to ensuring a smooth and hassle-free shopping experience.